Built for local service businesses
Every call you cannot take and every form that comes in at 7pm gets answered in under a minute, and booked straight into your calendar. You keep working. It keeps answering.
100% money-back guarantee. Before it goes live, if you don't like what I built, I fix it or refund you in full.
Call missed. Nobody in the office.
New job booked
Tomorrow, 9:00am. Upstairs AC, no cooling.
Booked while the shop was closed
78%
of missed callers never come back
This answers them before they call the next guy.
A demonstration of the missed-call text-back running. Meridian is an example business, not a client.
The handoff
Yours, on your domain
The stack
Configured, not rented out
The pricing
One number, not a menu
The build
Days, not months
The gap
You were under a sink when it rang. You called back at six and it went to voicemail, because by then they had already booked someone else. That job was yours. Nobody was there to take it.
It rang. You lost it. You were on a job with your hands full. That customer is dialling the next number on the list before you have wiped them.
They waited, then they left. The form came in at 7pm. You saw it at 7am. Whoever replied first that evening got the work, and it was not you.
Your site is a year out of date. Last year's holiday hours are still on it, because the developer who built the thing stopped replying two years ago.
None of that is a work-ethic problem.
You cannot answer a phone with your hands inside a wall, and you should not have to. What is missing is not effort. It is something that picks up when you cannot. That part is fixable.
Your phone, last week
(555) 019-4432
Lapeer, MI
Yesterday
(555) 662-1180
Flint, MI
Yesterday
(555) 445-9021
Addison, MI
Tuesday
(555) 208-7714
Lapeer, MI
Monday
(555) 731-0265
Davison, MI
Monday
(555) 884-3390
Flint, MI
Sunday
(555) 126-5507
Imlay City, MI
Saturday
(555) 470-8812
Lapeer, MI
8/1/26
(555) 359-2274
Grand Blanc, MI
8/1/26
(555) 913-6648
Flint, MI
7/31/26
Ten in two weeks.
Every one of them called somebody else after you.
How we help
A website structured for Google search, a text‑back on every missed call, and follow‑up that keeps them from booking someone else.
Most of what loses you work happens when nobody is at the desk. These three run whether you are on a roof, under a sink, or asleep.
A call, not a pitch. We look at what you have and say what we would change.
The offer
Most local businesses do not lose leads because the website looks wrong. They lose them in the hours nobody is there to reply.
A rebuilt site that gets found, and someone behind it around the clock who answers every call and books the job without you.
so people find you
the phone gets answered
someone answers at 7pm
the follow-up happens
the reviews get answered
100% money-back guarantee. Before it goes live, if you don't like what I built, I fix it or refund you in full.
Rates on request, one number rather than a menu.
Everything above, plus we buy the attention. For businesses that have stopped leaking calls and now want more coming in than word of mouth supplies.
so people see you today
the clicks land somewhere real
someone runs it every week
The presenters in that creative are AI generated. Meta labels it on the ad automatically, so it is visible either way.
What we will not do is invent a customer. Nobody who does not exist will appear in your ads saying they hired you. That is a fake testimonial, and it is against the law as well as the point.
Rates on request. Your ad budget is separate and paid straight to Google and Meta, and we are the only ones who see what it does.
If that is more than you need
The site, the search work and the follow-up, with the phone left as it is. Suits a business where enquiries mostly arrive by form or text.
What you give up
The rebuild and the search work, without anything that answers for you. A good website that still waits on you.
What you give up
Search optimisation is in every build, not an upsell. The site is built so Google can read it and rank it, which is how people already searching for what you sell find you.
Not sure which one you need?
Talk it throughFit
Some of the trades we build for, nowhere near all of them. The list is not the qualifier. What matters is the shape of the problem, not the industry: a customer who rings the next name down when nobody picks up.
No-heat calls come at 6am and go to whoever picks up first.
Nobody with a burst pipe leaves a voicemail. They call the next plumber.
Storm work arrives all at once, while you are already on a roof.
Quotes go cold overnight when the callback waits until morning.
The front desk is with a patient, so the new patient rings elsewhere.
Someone in pain books with whoever can see them today.
Enquiries land at 9pm on Instagram and get answered on Monday.
Booked out by Friday, so the Saturday caller goes to the next shop.
The list is examples, not a filter. If your business runs on booked work and a missed call costs you the job, it is the same build. Ask.
Book a callStart with Project Smith Designs, eleven years building first sites for businesses getting online. Come back here when you want it answering the phone for you.
Visit Project Smith Designs60s
To first contact
3
Ways they can reach you: phone, chat, text
24/7
Hours somebody is answering
Who you are hiring
Shayne Smith
You work with me. No account manager, no handoff to someone junior after you sign.
VP of a million-dollar marketing agency and founder of Smith Automations. Five years in digital marketing, building the thing I used to sell.
Small client list. When there are testimonials worth reading, they will be real ones with names on them.
Questions
Rates on request, and it is one number rather than a menu of upsells. The build is one-time, the automation is monthly, and you see both before committing to either.
Nobody can promise a ranking, and anyone who does is selling you something. You get clean structure, real page titles, and pages that load fast on a phone. That part is in our control.
The same neutral request goes to every customer on your list. No screening for happy ones first, nothing offered in exchange. Google enforces against both.
Yes. It writes and posts the reply to good reviews on its own. Bad ones get written up and sent to you first, and nothing posts until you tap approve. You can change any word of it.
Yes: words, photos, hours, phone number, without us. The layout is not editable, which is what stops a quick text change becoming a broken page.
Good, that is who this is for. We rebuild it on our template and point your domain at the new one once you are happy. Nothing goes live unseen.
Yes, and some should. If you are already answering every call yourself, start with the site. Follow-up switches on later without touching it.
It answers questions, books into your calendar, and hands off when it is out of its depth. You approve how it talks before it takes a call, and you can listen to any conversation.
You get a full refund. I build it, then I walk you through it on a call before anything goes live. If you don't like what I built, the site, the voice agent, the chatbot, any of it, I keep working until you do or I refund you every dollar. Once it is live and taking real calls, that window is closed, because at that point you have had the value. Up until then you do not carry the risk.
Days, not months, because the template is already built. Most of the wait is your photos and copy approvals.
Start here
Thirty minutes to work out what is costing you work, and what fixing it would involve. You will know where you stand by the end of it.